| At Aspen Auto Clinic we believe in education and certification for our service staff, our technicians, and you, our clients. At Aspen Auto Clinic, you are in control. We will educate and recommend, but the final decision is up to you. We have an open door policy to show you any recommended service or repair your vehicle needs. We don’t hide behind a “do not enter” insurance sign. Employees of Aspen Auto Clinic are required to continue their education in the latest repair and service technology, computer systems and customer service. Technicians and Service Advisors are certified by the National Institute of Automotive Excellence. We are proud members of the Colorado Springs Chamber of Commerce, Colorado Springs Women’s Chamber of Commerce, the Better Business Bureau, the Automotive Service Association, the Automotive Training Institute, the Automotive Management Institute, and the International Automotive Technicians Network. In addition, our technicians have various levels of factory training, along with certifications from our continued education.We believe in honesty and integrity. We realize that “auto mechanics” are one of the least trusted people (recent gallop poll). We only hire and keep technicians and service advisors with the utmost integrity. They all know that I spot check their work and follow up with my clients to insure my standards are been met. Dishonesty in any form, at any level, is not tolerated at Aspen Auto Clinic.We believe that quality people, quality parts and quality diagnosis equal a quality product. That is why we back most of our repairs by a 2 year, 24,000 mile warranty; double that of almost everyone else in the industry. We have the very latest in diagnostic equipment to diagnose your vehicle correctly the first time. We utilize the best computerized information systems to get the proper service and repair procedures, along with Technical Service Bulletins published by your vehicle’s manufacturer. This eliminates the guess work.We believe in convenience. We know that having your vehicle serviced or repaired is usually expensive and inconvenient, and that is why we prioritize your needs and allow you to make the decision on what services and repairs you have done. We also respect your time and provide a complimentary shuttle service from both of our locations. We can also pick up and deliver your vehicle if needed. We keep our south location open on Saturdays for those of you who cannot get your vehicle in for service during the week. Aspen Auto Clinic offers prescheduled preventative maintenance, e-mail reminders or postcards, and of course, complete computerized service records.We believe in relationships, and that is what our business is about. We want to get to know you and your vehicle. Our business is one of the fastest growing in the Pikes Peak region; we have new clients referred to us each day by current, satisfied clients. We want to be here for your friends and family for generations to come. |
